A COVID-19 update

With global travel disruptions, we have increased safety measures and adapted services.

What is Dublin Chauffeur Services doing to help chauffeurs and guests stay safe?

In between each ride, chauffeurs thoroughly disinfect vehicles. Chauffeurs have also changed several parts of the typical ride experience. For example, they now greet guests with a slight bow instead of a handshake. They have placed hand sanitisers in vehicles for guests to use and removed newspapers and magazines from back seats. Guests also must sit in a back seat to provide a safer distance for both guests and chauffeurs.

We also ask all guests who are showing any symptoms or have tested positive to not book a ride until you receive a doctor’s permission to travel.

What happens if a chauffeur or Dublin Chauffeur Services employee is directly affected or tested positive for coronavirus (COVID-19)?

Safety of our guests, chauffeurs, and employees is our top priority. We require any employee or chauffeur who tests positive to inform us immediately. Once informed, we will notify those who were in contact with the affected person for the previous two weeks. We directed all chauffeurs who suspect they may be sick to not perform any rides. Any chauffeur who tests positive for coronavirus may not perform rides until receiving a doctor’s permission.

Can I still use Dublin Chauffeur Services?

Yes we accept bookings. We also encourage travellers to double check their schedules and plans during this time of evolving restrictions. If new safety measures would prevent an existing booking from occurring, we will notify guests and modify or cancel rides without penalty. We comply with local rules and will take the necessary actions to protect public health and the wellbeing of guests and chauffeurs.

What is the cancellation policy?

Dublin Chauffeur Services has the most customer-friendly policy during this covid-19 pandemic, with guests able to change or cancel bookings up to an hour before the pickup time. The exception is for long distance ride which must be changed or cancelled 24 hours in advance. If the coronavirus has caused you to make a last-minute cancellation, please inform Dublin Chauffeur Services as soon as possible so we can best care for you and our chauffeurs.

What will happen if I am delayed due to long queues at the airport?

Dublin Chauffeur Services includes one hour of complimentary waiting time for all airport pickups. However, we know that airport arrival procedures may change unexpectedly. Therefore, we suggest that guests arriving internationally schedule the chauffeur to arrive 30 minutes or later after the flight arrival time. We are also asking for chauffeurs to be flexible and wait longer than an hour if at all possible.

Can chauffeurs assist guests with luggage and other personal effects?

Yes, chauffeurs will continue to provide the same personal assistance with luggage and other belongings. If you prefer to handle your luggage personally, please inform the chauffeur. He or she will open and close the trunk so only you will touch your belongings.

Can I schedule a stop along the way of a city-to-city ride to pick up another passenger?

No. Guest pickup and drop-off is permitted only in the designated locations provided at the time of booking.

Are hourly bookings still available?

Yes, guests can still take hourly rides in all cities, in all vehicle classes. Hourly rides give guests a safe, private space with only one chauffeur for two or more hours. Guests can provide their planned stops in advance or simply direct the chauffeur where to drive on an as-needed basis. Hourly rides can be cancelled without penalty 24 hours or longer in advance.

I still have questions, who should I contact?

Please contact Dublin Chauffeur Services customer service via phone +353 1 907 92 42 or email info@dublincs.com.